Job Description
Join our award-winning team at Grand Hotel Houston as a Front Desk Agent! This entry-level role is your gateway to the dynamic hospitality industry, offering comprehensive training and career growth opportunities. You'll be the first point of contact for our international guests, creating memorable experiences while mastering reservation systems, guest services, and hotel operations. We value enthusiasm over experience – if you're a people person with a passion for service, we'll provide the rest!
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Manage reservations and room assignments with accuracy
- Handle guest inquiries and resolve complaints with professionalism
- Process payments and maintain financial transaction records
- Coordinate with housekeeping and maintenance departments
- Upsell hotel amenities and services to enhance guest experience
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent (hospitality certification a plus)
- Exceptional communication and interpersonal skills
- Basic computer proficiency (MS Office, reservation systems)
- Strong problem-solving abilities and customer focus
- Ability to work flexible shifts (evenings, weekends, holidays)
- Professional appearance and positive attitude
- Previous customer service experience preferred but not required