Job Description
Join our award-winning team at the Grand Plaza Hotel, a premier destination in the heart of San Antonio's vibrant River Walk district. We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences while showcasing our city's rich culture. This part-time role offers flexible scheduling, competitive pay, and opportunities for career advancement in the luxury hospitality sector.
Enjoy complimentary hotel discounts, free parking, and a dynamic work environment surrounded by San Antonio's most iconic attractions. Perfect for students, career changers, or hospitality enthusiasts seeking meaningful part-time work.
Responsibilities
- Check guests in/out efficiently using hotel management systems while maintaining accurate records
- Handle guest inquiries and resolve issues with professionalism and empathy
- Process payments and manage cash drawer with precision
- Coordinate with housekeeping and maintenance teams to ensure seamless operations
- Market hotel amenities and local attractions to enhance guest experiences
- Maintain a clean and organized front desk area
- Assist with basic administrative tasks as needed
Qualifications
- Previous customer service or hospitality experience preferred
- Strong communication and problem-solving skills
- Proficiency with hotel management software (e.g., Opera, Cloudbeds)
- Ability to multitask in a fast-paced environment
- Basic math skills for handling cash transactions
- Positive attitude and approachability
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent required