Job Description
Join our award-winning hospitality team at Grand Hotel Raleigh as a Front Desk Agent! We're seeking a dynamic professional to deliver exceptional guest experiences in the heart of downtown. This part-time role offers flexible scheduling and the opportunity to grow in the luxury hospitality industry. If you're passionate about customer service and thrive in fast-paced environments, apply today to become the welcoming face of our iconic hotel.
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Process payments and manage cash handling procedures
- Respond to guest inquiries and resolve service issues promptly
- Coordinate with housekeeping and maintenance teams for guest requests
- Operate property management systems (PMS) and booking platforms
- Uphold brand standards through consistent service delivery
- Assist with local recommendations and concierge services
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service or front desk experience
- Proficiency with PMS systems (e.g., Opera, Cloudbeds)
- Exceptional communication and multitasking abilities
- Strong problem-solving and conflict resolution skills
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Raleigh attractions and transportation
- Ability to stand for extended periods and lift 15 lbs