Job Description
Join our award-winning team at Grand Hotel San Francisco, where exceptional service meets iconic city views! We're seeking a charismatic Front Desk Agent to be the first point of contact for our international guests. This part-time role offers flexible scheduling in the heart of downtown, with opportunities to grow within our luxury hospitality brand. Enjoy competitive pay, employee discounts, and a vibrant work environment in one of the world's most dynamic cities.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with efficiency and warmth
- Manage reservations, room assignments, and billing inquiries
- Coordinate with housekeeping, maintenance, and valet services
- Resolve guest concerns promptly and escalate complex issues to management
- Maintain accurate records in property management systems
- Promote hotel amenities and local attractions to enhance guest stays
- Process payments and manage cash handling procedures
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid California driver's license preferred
- Multilingual abilities (Spanish/Mandarin) highly valued
- Professional appearance and polished demeanor