Job Description
Join our award-winning team as a Front Desk Agent and kickstart your hospitality career! We're seeking energetic, customer-focused individuals to create memorable experiences for our guests at our downtown Kansas City location. This entry-level role offers comprehensive training and opportunities for growth within our organization.
Responsibilities
- Provide exceptional guest check-in/check-out services while maintaining accuracy in reservation systems
- Manage incoming calls and inquiries with professionalism and efficiency
- Process payments, handle cash transactions, and balance daily reports
- Coordinate with housekeeping and maintenance teams to resolve guest requests promptly
- Assist with luggage handling and provide local area recommendations
- Uphold brand standards through consistent service delivery
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred but not required
- Strong communication and interpersonal skills
- Basic computer proficiency with ability to learn reservation systems
- Flexible schedule availability including weekends and holidays
- Ability to stand for extended periods and lift up to 25 lbs
- Positive attitude and problem-solving mindset