Job Description
Join our award-winning luxury hotel in the heart of Washington DC as a Part-Time Front Desk Agent! We're seeking a charismatic professional to deliver exceptional guest experiences while showcasing the nation's capital. Enjoy flexible scheduling, competitive benefits, and a dynamic work environment in one of the world's most iconic cities. Perfect for students or career hospitality professionals seeking growth opportunities.
Responsibilities
- Check in/out guests efficiently while maintaining warm, personalized service
- Manage reservations, room assignments, and billing processes
- Resolve guest inquiries and complaints with professionalism and discretion
- Coordinate with housekeeping, valet, and maintenance teams
- Process payments and maintain accurate financial records
- Act as local tourism ambassador with destination expertise
- Uphold brand standards through consistent service delivery
Qualifications
- Previous front desk or hospitality experience preferred
- Exceptional communication and interpersonal skills
- Proficiency in hotel management systems (Opera a plus)
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexible availability including nights/weekends/holidays
- Valid driver's license and reliable transportation
- Professional appearance and polished demeanor