Job Description
Join our award-winning team at Grand Horizon Hotel in downtown Seattle! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences. As the first point of contact, you'll create memorable moments while managing reservations, check-ins/check-outs, and resolving inquiries with professionalism. This part-time role offers flexible scheduling and opportunities for career growth in hospitality.
Responsibilities
- Manage guest check-in/check-out processes efficiently using hotel software
- Handle reservation inquiries and modifications with precision
- Resolve guest complaints and escalate complex issues to management
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through exceptional service delivery
- Assist with valet services and luggage handling as needed
Qualifications
- Previous front desk or hospitality experience preferred
- Proficiency with hotel management systems (e.g., Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Strong attention to detail and organizational abilities
- Valid Washington State driver's license (for valet duties)
- Flexible availability including weekends and holidays
- Basic knowledge of Seattle attractions and transportation