Job Description
Join our award-winning hospitality team at Oceanview Resorts & Hotels, where coastal elegance meets exceptional service! We're seeking a charismatic Front Desk Agent to create memorable guest experiences at our premier Virginia Beach location. As the first point of contact, you'll embody our commitment to excellence while enjoying flexible schedules and a vibrant beachside work environment. Perfect for students and professionals seeking part-time opportunities in tourism.
Responsibilities
- Deliver warm, personalized check-in/check-out experiences using PMS systems
- Manage reservations, room assignments, and guest requests with precision
- Process payments and maintain accurate financial records
- Resolve guest inquiries and issues with professionalism and empathy
- Coordinate with housekeeping, maintenance, and valet teams
- Market hotel amenities and local attractions to enhance guest stays
- Uphold strict cleanliness and security standards at the front desk
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 6+ months customer service or front desk experience
- Proficiency with reservation systems (e.g., Opera, Delphi)
- Exceptional communication and multitasking abilities
- Strong problem-solving and conflict resolution skills
- Ability to work flexible shifts including weekends/holidays
- Basic knowledge of Virginia Beach tourism landscape
- Professional appearance and positive demeanor