Job Description
Join our award-winning hospitality team as a Front Desk Agent at GrandStay Hotels & Suites in Wichita, KS! We're seeking a friendly, detail-oriented professional to create exceptional guest experiences during flexible evening/weekend shifts. This role is perfect for students, career-changers, or hospitality enthusiasts seeking part-time work with growth opportunities. Enjoy competitive pay, complimentary hotel stays, and a supportive team environment.
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries, requests, and resolve concerns promptly
- Process payments, manage cash floats, and reconcile daily transactions
- Perform light housekeeping duties (e.g., lobby maintenance, restocking supplies)
- Coordinate with housekeeping and maintenance teams for guest needs
- Upsell hotel amenities and local attractions to enhance guest experience
- Follow safety protocols and emergency procedures
Qualifications
- High school diploma or equivalent; college students welcome
- 6+ months customer service or hospitality experience preferred
- Proficiency with reservation systems (e.g., Opera, PMS)
- Strong communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Basic math and cash handling accuracy
- Flexible availability including nights/weekends
- Positive attitude and professional appearance