Job Description
Join our award-winning team as a Front Desk Agent and kickstart your hospitality career in Louisville! We're seeking enthusiastic individuals to deliver exceptional guest experiences while mastering hotel operations. This entry-level role offers comprehensive training, career advancement opportunities, and a vibrant work environment. If you're passionate about service and ready to grow with us, apply today!
Responsibilities
- Check guests in/out efficiently using PMS software
- Manage reservations and room assignments
- Respond to guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Market hotel amenities and services to guests
- Uphold brand standards and safety protocols
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and POS experience
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced setting
- Attention to detail and problem-solving aptitude
- Flexible availability including weekends/holidays
- No prior experience necessary - training provided
- Positive attitude with customer service focus