Job Description
Join our award-winning team at Grand Hotel Portland as a Front Desk Agent! This entry-level role is your gateway to a thriving hospitality career in one of America's most vibrant cities. We're seeking energetic individuals passionate about creating exceptional guest experiences while developing valuable customer service and operational skills. Enjoy competitive pay, comprehensive benefits, and opportunities for growth within our luxury hotel group. Perfect for recent graduates or career changers ready to make their mark in the hospitality industry.
Responsibilities
- Deliver warm, professional check-in/check-out experiences to hotel guests
- Manage reservations, room assignments, and billing inquiries with precision
- Address guest concerns promptly and escalate complex issues to management
- Coordinate with housekeeping, maintenance, and valet teams for seamless operations
- Process payments and maintain accurate guest records in property management systems
- Act as a local concierge, providing recommendations for attractions, dining, and transportation
- Uphold brand standards through consistent service excellence and attention to detail
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 0-2 years of customer service or hospitality experience (entry-level welcome)
- Exceptional communication and interpersonal skills
- Proficiency with basic computer systems and reservation software
- Ability to multitask in a fast-paced environment with composure
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings, weekends, and holidays
- Positive attitude and commitment to teamwork