Job Description
Join our award-winning team as an entry-level Front Desk Agent at Grand Hospitality Group's flagship Austin property! We're seeking passionate hospitality professionals to create memorable guest experiences while launching their careers in luxury hospitality. Our comprehensive training program ensures you'll develop exceptional customer service skills, technical proficiency, and industry knowledge. Enjoy competitive benefits, career advancement opportunities, and a vibrant work culture in the heart of Austin's thriving tourism scene.
Responsibilities
- Deliver exceptional guest service through warm check-in/check-out processes and personalized assistance
- Manage reservations, room assignments, and billing inquiries with precision
- Coordinate with housekeeping, maintenance, and valet teams to ensure seamless operations
- Resolve guest inquiries and complaints promptly using de-escalation techniques
- Maintain accurate guest records and property management systems
- Process payments and manage cash handling procedures
- Conduct property tours and promote hotel amenities to guests
Qualifications
- High school diploma or equivalent; hospitality/customer service experience preferred
- Strong communication and interpersonal skills with a professional demeanor
- Ability to multitask in a fast-paced environment while maintaining attention to detail
- Proficiency in basic computer systems and reservation software
- Flexible availability including evenings, weekends, and holidays
- Positive attitude and commitment to creating memorable guest experiences
- Ability to stand for extended periods and lift up to 25 lbs