Job Description
Join our award-winning hospitality team at Oceanview Resorts & Hotels in sunny Virginia Beach! We're seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences at our premier oceanfront property. As the first point of contact, you'll create memorable stays through warm service, seamless check-ins, and local expertise. Perfect for career starters in hospitality, this role offers training, growth opportunities, and a vibrant beachside work environment.
Responsibilities
- Manage guest check-ins/check-outs with efficiency and accuracy
- Handle reservations, inquiries, and special requests
- Process payments and maintain guest account records
- Resolve guest concerns with professionalism and empathy
- Coordinate with housekeeping and maintenance teams
- Promote hotel amenities and local attractions
- Maintain a clean, organized front desk area
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and interpersonal skills
- Proficiency in hotel management systems (e.g., Opera)
- Ability to multitask in fast-paced environments
- Basic math and cash handling skills
- Flexibility to work evenings, weekends, and holidays
- Positive attitude with a service-oriented mindset