Job Description
Join our dynamic hospitality team as an Entry-Level Front Desk Agent at Grand Hotel Tampa! This is your gateway to a rewarding career in the luxury hotel industry. We're seeking energetic, customer-focused individuals to create exceptional first impressions for our diverse guests. Enjoy competitive pay, comprehensive training, and opportunities for advancement in a vibrant downtown location. Perfect for recent graduates or career changers passionate about hospitality excellence.
Responsibilities
- Deliver outstanding guest service through check-in/check-out processes and personalized assistance
- Manage reservations, room assignments, and billing inquiries with precision
- Handle guest complaints with professionalism and escalate when necessary
- Operate PMS systems (e.g., Opera) and maintain accurate guest records
- Coordinate with housekeeping, maintenance, and security teams
- Process payments and manage cash handling procedures
- Uphold brand standards and safety protocols at all times
Qualifications
- High school diploma or equivalent (hospitality degree preferred)
- 0-2 years customer service experience (hospitality background a plus)
- Proficiency with basic computer systems and reservation software
- Exceptional communication and interpersonal skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Strong problem-solving and multitasking abilities
- Professional appearance and positive attitude
- Valid Florida driver's license (if required for errands)