Job Description
Join our award-winning team at Coastal Hospitality Group as a Front Desk Agent in the heart of Virginia Beach! We're seeking charismatic professionals to deliver exceptional guest experiences with weekly paychecks. Enjoy competitive benefits, flexible scheduling, and career growth opportunities in a vibrant coastal setting. Our commitment to excellence has earned us the TripAdvisor Certificate of Excellence three years running!
Why Work With Us?
- Weekly pay (no more waiting for monthly checks!)
- Comprehensive training program
- Health, dental, and vision insurance
- Employee discounts on hotel stays and dining
- 401(k) with company match
Responsibilities
- Check-in/check-out guests efficiently while maintaining accuracy in reservation systems
- Resolve guest inquiries and complaints with professionalism and empathy
- Process payments and manage cash handling procedures
- Coordinate with housekeeping and maintenance teams for room readiness
- Market hotel amenities and local attractions to enhance guest experiences
- Maintain detailed records of guest preferences and special requests
- Collaborate with security team to ensure property safety protocols
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in property management systems (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Valid driver's license and reliable transportation
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Virginia Beach tourism attractions
- High school diploma or equivalent required