Job Description
Join our award-winning hospitality team at Mountain View Resorts as a Front Desk Agent! We're seeking energetic, customer-focused individuals to create memorable experiences for our guests in the stunning Colorado Springs area. This entry-level role offers paid training, flexible shift schedules, and opportunities for career growth within our resort chain. Enjoy breathtaking mountain views while providing exceptional service in a fast-paced environment.
Responsibilities
- Check in/out guests efficiently using resort management systems
- Manage reservations and room assignments accurately
- Handle guest inquiries and resolve complaints with professionalism
- Process payments and maintain financial records
- Coordinate with housekeeping and maintenance teams
- Provide local area recommendations and assistance
- Multitask across multiple communication channels (phone, email, in-person)
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred but not required
- Strong communication and interpersonal skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Proficient with basic computer applications
- Positive attitude and problem-solving abilities
- Attention to detail and organizational skills
- Must be authorized to work in the US