Job Description
Join our award-winning team at Coastal Hospitality Group as a Front Desk Agent! We're seeking energetic, customer-focused individuals to create unforgettable first impressions for our guests at our premier Virginia Beach location. This entry-level role offers comprehensive training, competitive benefits, and clear pathways for career advancement within our luxury hotel chain. If you're passionate about hospitality and ready to start your career in a dynamic environment, we encourage you to apply today!
Responsibilities
- Warmly greet and check in/out guests with efficiency and professionalism
- Manage reservations, room assignments, and billing inquiries
- Handle guest requests and resolve issues promptly using RADAR system
- Process payments and maintain accurate cash drawer procedures
- Coordinate with housekeeping and maintenance teams for guest needs
- Utilize Opera PMS software for daily operations
- Execute upselling strategies for room upgrades and amenities
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service or hospitality experience preferred
- Proficiency with Microsoft Office and basic hotel systems
- Exceptional communication and interpersonal skills
- Ability to multitask in fast-paced environments
- Valid driver's license and reliable transportation
- Flexible availability including weekends and holidays
- Basic knowledge of Virginia Beach tourism attractions