Job Description
Join our award-winning hospitality team as an Entry-Level Front Desk Agent at Grand Hotel Tucson! This is your gateway to a dynamic career in luxury guest services, where you'll be the first point of contact for our international clientele. We offer comprehensive training, career advancement opportunities, and a supportive work environment designed to help you thrive. If you're passionate about creating memorable guest experiences and ready to grow in the hospitality industry, apply today!
Responsibilities
- Check in/out guests efficiently with warm, professional demeanor
- Manage reservations and room assignments using PMS software
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services to enhance guest experience
- Maintain a clean, organized front desk area
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Proficiency in basic computer applications
- Strong communication and interpersonal skills
- Ability to multitask in fast-paced environment
- Flexible availability including weekends/holidays
- Positive attitude and problem-solving mindset