Job Description
Join our dynamic team at Oceanview Hospitality Group as an Entry-Level Front Desk Agent in vibrant Miami, FL! This role offers the perfect launchpad for your hospitality career with competitive pay, flexible shift schedules, and opportunities for growth. You'll be the face of our premium resort, delivering exceptional guest experiences while mastering reservation systems and local expertise. Enjoy a supportive environment with training programs and career advancement paths. Apply now to start your journey in Miami's thriving hospitality industry!
Responsibilities
- Check guests in/out efficiently using property management systems
- Manage reservations, inquiries, and guest requests with precision
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Provide local recommendations to enhance guest experiences
- Resolve guest issues promptly with professionalism and empathy
- Maintain cleanliness and organization of the front desk area
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service or hospitality experience
- Strong communication and interpersonal skills
- Ability to work flexible shifts (evenings, weekends, holidays)
- Proficiency with basic computer applications
- Multilingual abilities (Spanish/Portuguese preferred)
- Attention to detail and problem-solving aptitude
- Positive attitude and team-oriented mindset