Job Description
Join our award-winning luxury hotel as a Front Desk Agent and become the face of exceptional hospitality! We're seeking a charismatic professional to manage weekend operations and create unforgettable guest experiences. Enjoy competitive pay, flexible scheduling, and career advancement opportunities in Tampa's vibrant downtown district. If you thrive in high-energy environments and possess a passion for service, apply today!
Responsibilities
- Efficiently check guests in/out using hotel management systems
- Manage reservations and optimize room inventory
- Handle guest inquiries with personalized solutions
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Execute upselling strategies for premium services
- Resolve guest complaints with professionalism
Qualifications
- Minimum 1 year hotel front desk experience
- Proficiency in Opera/Fidelio property management systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible weekends and holidays
- Valid Florida driver's license preferred
- Basic knowledge of Tampa attractions and services
- High school diploma or equivalent required