Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent! We're seeking enthusiastic individuals to deliver exceptional guest experiences at our premier Jacksonville location. This entry-level role offers rapid career growth in hospitality with competitive pay and flexible shift schedules. Perfect for career starters who thrive in dynamic environments!
Responsibilities
- Manage guest check-in/check-out processes with accuracy and efficiency
- Handle reservations, inquiries, and special requests via phone/email/in-person
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for guest needs
- Upsell hotel amenities and local attractions to enhance guest satisfaction
- Maintain cleanliness and organization of the front desk area
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Proficient with basic computer systems and reservation software
- Positive attitude and problem-solving mindset
- Valid Florida driver's license (if required for local errands)