Job Description
Launch your hospitality career with Grand Hospitality Group! We're seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences at our iconic NYC properties. No prior experience required – we provide comprehensive training to develop your skills in customer service, reservation systems, and hotel operations. Join a team that values growth, teamwork, and creating memorable moments for travelers worldwide.
Responsibilities
- Deliver warm, professional greetings and check-in/check-out services
- Manage reservations using property management systems
- Address guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Handle phone calls and digital communications professionally
- Uphold brand standards and safety protocols
Qualifications
- No experience required – training provided
- High school diploma or equivalent
- Excellent communication and interpersonal skills
- Basic computer proficiency
- Positive attitude and problem-solving mindset
- Ability to work flexible shifts (evenings/weekends)
- Professional appearance and demeanor