Job Description
Join our award-winning team at Harborview Hospitality Group as a Front Desk Agent and launch your career in Boston's vibrant hospitality scene! We're seeking energetic, customer-focused individuals to create memorable experiences for our guests. This entry-level position offers comprehensive training, career advancement opportunities, and a dynamic work environment in the heart of downtown Boston. If you're passionate about service and ready to grow with us, apply today!
Responsibilities
- Provide exceptional guest check-in/check-out services using hotel management systems
- Manage reservations, room assignments, and guest inquiries with precision
- Handle payment processing and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Resolve guest concerns promptly and escalate complex issues to management
- Execute upselling strategies to enhance guest experiences and revenue
- Maintain a clean, organized front desk area at all times
Qualifications
- High school diploma or equivalent required
- 0-2 years of customer service or hospitality experience preferred
- Strong communication and interpersonal skills
- Proficiency with basic computer applications and reservation systems
- Ability to multitask and prioritize in a fast-paced environment
- Professional appearance and positive attitude
- Flexibility to work evenings, weekends, and holidays