Job Description
Join our award-winning team as an Entry-Level Front Desk Agent at Mountain View Lodge! We're seeking passionate individuals to deliver exceptional guest experiences in Colorado's premier mountain destination. This full-time role offers competitive compensation, flexible scheduling, and rapid career growth opportunities within our hospitality group. Perfect for students and career changers seeking dynamic shift work with stunning Pikes Peak views!
Responsibilities
- Check in/out guests efficiently using property management systems
- Manage reservations, room assignments, and billing inquiries
- Respond to guest requests with exceptional service standards
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards during all guest interactions
- Handle emergency situations calmly and professionally
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic computer proficiency with MS Office applications
- Attention to detail and problem-solving abilities
- Valid driver's license and reliable transportation