Job Description
Join our award-winning hospitality team as a Front Desk Agent in Oklahoma City! We're seeking energetic professionals to deliver exceptional guest experiences through seamless check-ins, personalized service, and efficient operations. This immediate hire opportunity offers competitive pay, flexible shift schedules, and career growth in a dynamic hotel environment. If you thrive in fast-paced settings and possess a passion for customer satisfaction, apply today!
Responsibilities
- Manage guest check-in/check-out procedures using hotel management systems
- Handle reservations, room assignments, and billing inquiries with precision
- Resolve guest complaints promptly and escalate issues when necessary
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and security teams
- Provide local area information and recommendations to guests
- Maintain a clean, organized front desk area
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service experience in hospitality or similar field
- Proficiency in hotel management software (e.g., Opera, Fidelio)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic math and cash handling accuracy
- Professional appearance and positive attitude
- Valid driver's license (if required for local errands)