Job Description
Join our dynamic hospitality team at Grand Plaza Hotels as a Front Desk Agent! We're seeking energetic individuals to deliver exceptional guest experiences during flexible shifts. Perfect for career starters, you'll be the first point of contact for our Sacramento guests, ensuring seamless check-ins, resolving inquiries, and maintaining a welcoming atmosphere. Enjoy competitive pay, comprehensive training, and opportunities for advancement in a supportive environment.
Responsibilities
- Manage guest check-ins/checkouts efficiently with hotel systems
- Respond to guest inquiries via phone, email, and in-person
- Handle reservations and room assignments accurately
- Process payments and maintain financial transactions
- Collaborate with housekeeping and maintenance teams
- Uphold brand standards and safety protocols
- Resolve guest complaints with professionalism
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible shifts (evenings/weekends)
- Proficiency with basic computer systems
- Detail-oriented with organizational abilities
- Positive attitude and problem-solving mindset