Job Description
Join our award-winning beachfront resort and launch your hospitality career! We're seeking energetic Front Desk Agents to create unforgettable guest experiences in Virginia Beach's premier destination. As the first point of contact, you'll embody our commitment to excellence while enjoying competitive pay, comprehensive benefits, and growth opportunities in a dynamic environment.
What We Offer:
• Health/dental/vision insurance
• Employee discounts on hotel stays
• Paid training & career advancement
• Flexible scheduling options
• Positive team culture
Responsibilities
- Provide exceptional guest check-in/out experiences with warm professionalism
- Manage room reservations and optimize occupancy through strategic upselling
- Resolve guest inquiries and concerns promptly using problem-solving skills
- Maintain accurate guest records and billing information
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and handle cash/credit transactions securely
- Conduct daily audits of front desk systems and reports
Qualifications
- High school diploma or equivalent (hospitality degree preferred)
- 0-2 years customer service experience
- Strong communication and multitasking abilities
- Proficiency with hotel management software (e.g., Opera)
- Ability to work flexible hours including nights/weekends
- Basic knowledge of local attractions and services
- Professional appearance and positive attitude
- Valid driver's license (if required for local errands)