Job Description
Launch your hospitality career with Omaha Hospitality Group! We're seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences at our premium downtown location. This entry-level role offers comprehensive training, growth opportunities, and a dynamic team environment. Perfect for career starters passionate about customer service excellence.
Responsibilities
- Check-in/check-out guests efficiently using hotel management systems
- Manage room reservations and modify bookings as needed
- Resolve guest inquiries and complaints with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Upsell hotel amenities and services to enhance guest stays
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Proficiency with basic computer systems
- Ability to multitask in fast-paced environments
- Flexibility to work evenings, weekends, and holidays
- Valid driver's license and reliable transportation