Job Description
Join our award-winning team as a Front Desk Agent and kickstart your hospitality career in the heart of Charlotte! We're seeking passionate individuals to deliver exceptional guest experiences at our downtown luxury hotel. Enjoy competitive pay, comprehensive benefits, and growth opportunities within our global network. No experience? No problem! We provide paid training and mentorship to help you thrive. Be the first face our guests see and create memorable stays while building valuable skills in customer service, operations, and hospitality management.
Responsibilities
- Check-in/out guests efficiently with warm hospitality and attention to detail
- Manage reservations and room assignments using our property management system
- Handle guest inquiries, requests, and complaints with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards through consistent service excellence
- Participate in daily briefings and training sessions
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred but not mandatory
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with willingness to learn new systems
- Positive attitude and problem-solving mindset
- Flexibility to work evenings, weekends, and holidays
- Valid driver's license and reliable transportation