Job Description
Join our dynamic hospitality team at Grand Plaza Hotel as an Entry-Level Front Desk Agent! This is your gateway to a rewarding career in customer service with opportunities for growth. We offer competitive pay, flexible shift work, and a supportive environment where you'll develop essential skills in guest relations and hotel operations. Perfect for career starters seeking hands-on experience in the heart of San Antonio's vibrant tourism scene.
Responsibilities
- Manage guest check-in/check-out procedures with speed and accuracy
- Handle guest inquiries via phone, email, and in-person with exceptional professionalism
- Process payments and maintain financial transaction records
- Coordinate with housekeeping and maintenance teams for guest requests
- Operate hotel management systems (PMS) efficiently
- Uphold brand standards through consistent service delivery
- Resolve guest concerns promptly and escalate when necessary
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and data entry skills
- Strong verbal communication abilities
- Exceptional customer service mindset
- Ability to work flexible shifts (nights, weekends, holidays)
- Detail-oriented with organizational skills
- Positive attitude under pressure
- Previous hospitality experience preferred but not required