Job Description
Join our award-winning hospitality team as an Entry-Level Front Desk Agent! We're seeking energetic, customer-focused individuals to deliver exceptional guest experiences at our downtown Omaha location. This role offers comprehensive training and growth opportunities within our luxury hotel chain. Enjoy competitive pay, flexible shift scheduling including nights/weekends, and a supportive team environment. Perfect for recent graduates or career changers looking to enter the hospitality industry!
Responsibilities
- Check in/out guests efficiently using hotel management software
- Manage reservations, room assignments, and payment processing
- Resolve guest inquiries and complaints with professionalism
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Uphold brand standards through exceptional service delivery
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic computer proficiency with POS systems
- Professional appearance and positive attitude
- Ability to stand for extended periods