Job Description
Join our award-winning team at The Grand Harbor Hotel, Boston's premier waterfront destination! We're seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences in our luxury boutique hotel. As a key ambassador of our brand, you'll create memorable first impressions while mastering the art of hospitality. No prior experience required—we provide comprehensive training to launch your career in the thriving Boston hospitality scene. Enjoy competitive pay, growth opportunities, and a vibrant work culture in the heart of America's most historic city.
Responsibilities
- Check guests in/out efficiently with warm, personalized service
- Manage reservations and room assignments via OPERA system
- Handle guest inquiries and resolve complaints promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Execute upselling techniques for room upgrades and amenities
- Assist with luggage and transportation arrangements
Qualifications
- High school diploma or equivalent (hospitality degree preferred)
- Excellent communication and interpersonal skills
- Strong problem-solving and multitasking abilities
- Proficiency with basic computer systems
- Professional appearance and positive attitude
- Ability to work flexible shifts including weekends/holidays
- Valid Massachusetts driver's license (for airport runs)
- Customer service experience (retaurant/hospitality a plus)