Job Description
Launch your hospitality career with us! We're seeking energetic, customer-focused Front Desk Agents to be the welcoming face of our premium hotel in Omaha. No experience necessary – we provide comprehensive training to help you succeed in this vital role. Join a supportive team where your smile and dedication will shine as you create memorable guest experiences.
Responsibilities
- Provide exceptional guest check-in/check-out services with efficiency and warmth
- Manage reservations, room assignments, and billing inquiries accurately
- Address guest concerns promptly and escalate complex issues to management
- Operate hotel management systems (PMS) and maintain detailed records
- Coordinate with housekeeping, maintenance, and dining teams
- Process payments and maintain secure cash handling procedures
- Uphold brand standards through cleanliness and professional appearance
Qualifications
- High school diploma or equivalent (required)
- Previous customer service experience (preferred but not required)
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and willingness to learn systems
- Flexible schedule including nights, weekends, and holidays
- Positive attitude with problem-solving aptitude
- Nebraska residency or willingness to relocate (if applicable)