Job Description
Join our award-winning team at Grand Plaza Hotel as a Front Desk Agent! We're seeking passionate hospitality professionals to create unforgettable guest experiences in the heart of Houston. This entry-level role is your gateway to a thriving career in luxury hospitality, offering comprehensive training and growth opportunities. Work in a dynamic environment where your attention to detail and customer service skills shine. Enjoy competitive compensation, employee benefits, and a supportive team culture. Apply today to start your journey with us!
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries with professionalism and resolve complaints promptly
- Process payments and manage cash transactions securely
- Coordinate with housekeeping and maintenance teams for guest requests
- Perform nightly audits and prepare daily reports
- Uphold brand standards through exceptional service delivery
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Proficiency in hotel management software (e.g., Opera, Delphi)
- Strong communication and interpersonal skills
- Ability to multitask in fast-paced environments
- Basic computer literacy and data entry skills
- Flexible availability including nights, weekends, and holidays
- Texas Food Handler certification (or willingness to obtain)