Job Description
Join our award-winning team as an entry-level Front Desk Agent at the prestigious Grand Plaza Hotel in Manhattan! We're seeking energetic hospitality professionals to deliver exceptional guest experiences during day, evening, and overnight shifts. Perfect for career starters seeking growth in the luxury hospitality industry. Enjoy competitive pay, comprehensive training, and opportunities for advancement.
Responsibilities
- Check in/out guests efficiently using PMS systems
- Manage room assignments and reservations with precision
- Respond to guest inquiries via phone/in-person with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards for cleanliness and ambiance
- Resolve guest issues promptly and escalate when necessary
Qualifications
- High school diploma or equivalent required
- 0-2 years hospitality/customer service experience
- Proficient in basic computer applications
- Exceptional communication and problem-solving skills
- Flexible availability for rotating shifts (days/evenings/nights)
- Valid work authorization in the United States
- Positive attitude and teamwork-oriented mindset