Job Description
Join our award-winning team at Oceanview Hospitality Group as a Front Desk Agent! We're seeking enthusiastic, customer-focused individuals to create memorable first impressions for our guests. No experience necessary – we provide comprehensive training to help you thrive in this dynamic hospitality role. Enjoy competitive pay, career growth opportunities, and a vibrant work environment steps from the iconic Long Beach waterfront.
Responsibilities
- Deliver exceptional guest service through warm check-ins/check-outs and personalized assistance
- Manage reservations, room assignments, and billing transactions accurately
- Address guest inquiries and resolve concerns promptly with a solutions-oriented approach
- Operate hotel systems (PMS) and maintain organized guest records
- Collaborate with housekeeping and maintenance teams to ensure seamless operations
- Uphold brand standards and maintain a pristine lobby environment
- Process payments and manage cash handling procedures
- Participate in daily team briefings and training sessions
Qualifications
- High school diploma or equivalent required
- No prior experience necessary – training provided
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer literacy and comfort with learning new systems
- Professional appearance and positive attitude
- Flexibility to work evenings, weekends, and holidays
- Valid work authorization in the United States