Job Description
Join our award-winning luxury hotel in the heart of Atlanta! We're urgently seeking a charismatic Front Desk Agent to deliver exceptional guest experiences. As the first point of contact, you'll embody our brand's elegance while managing check-ins, reservations, and guest inquiries. Enjoy competitive compensation, comprehensive benefits, and career growth in a dynamic hospitality environment.
Responsibilities
- Manage seamless check-in/check-out processes for high-volume guests
- Handle reservation modifications and room upgrades with precision
- Resolve guest inquiries and complaints using service recovery protocols
- Operate PMS systems (Opera) and process payments accurately
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through professional appearance and communication
Qualifications
- 2+ years hotel front desk experience required
- Proficiency in Opera PMS or similar property management systems
- Exceptional customer service and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid Georgia driver's license preferred
- Flexible availability including weekends/holidays
- Basic knowledge of Atlanta attractions and transportation