Job Description
Launch your hospitality career with Grand Horizon Hotels! We're seeking passionate Front Desk Agents to create exceptional guest experiences in our Phoenix location. As the first point of contact, you'll embody our brand's commitment to excellence while building foundational skills in customer service, operations, and guest relations.
This entry-level role offers comprehensive training, competitive compensation, and clear pathways for advancement within our growing portfolio of premium properties. Join our team of hospitality professionals dedicated to making every guest feel valued and welcomed.
Responsibilities
- Efficiently check guests in/out using PMS systems while verifying reservations
- Process payments and manage cash handling procedures accurately
- Respond to guest inquiries with professionalism and problem-solving mindset
- Coordinate with housekeeping/maintenance for room readiness and maintenance requests
- Uphold brand standards through personalized service and upselling opportunities
- Maintain organized front desk operations with meticulous documentation
- Collaborate with team members during peak hours and special events
Qualifications
- High school diploma or equivalent (hospitality certifications a plus)
- Basic computer proficiency with ability to learn PMS systems
- Exceptional communication and interpersonal skills
- Strong attention to detail in financial transactions and documentation
- Ability to multitask in fast-paced environments
- Positive attitude with commitment to guest satisfaction
- Flexible availability including nights, weekends, and holidays
- No prior experience required - we provide comprehensive training