Job Description
Join the vibrant hospitality industry as a Front Desk Agent at Grand Plaza Hotels! We're seeking enthusiastic entry-level professionals to deliver exceptional guest experiences in the heart of New York City. This is your gateway to a rewarding career in luxury hospitality with comprehensive training and growth opportunities. Enjoy competitive pay, health benefits, and an unbeatable location in one of the world's most exciting cities. Apply today to start your journey with us!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve complaints promptly
- Process payments and manage cash drawer accurately
- Coordinate with housekeeping and maintenance teams
- Upsell hotel services and amenities to enhance guest experience
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Proficiency in basic computer applications
- Ability to work flexible shifts including nights/weekends
- Attention to detail and problem-solving abilities
- Positive attitude and professional appearance
- Must be authorized to work in the US