Job Description
Welcome to Grand Horizon Hotel & Suites, where we redefine hospitality in the heart of the vibrant city of San Antonio. We are currently seeking a dedicated and personable Front Desk Agent to join our dynamic team, specifically for our high-traffic weekend shifts. If you thrive in a fast-paced environment and have a passion for creating memorable guest experiences, we want to meet you.
As a key member of our front-of-house team, you will be the first point of contact for our guests, setting the tone for their entire stay. We pride ourselves on our premium service standards and our prime location near the historic River Walk. We offer a competitive pay structure, flexible scheduling, and a supportive work environment.
Why Join Us?
- Competitive hourly wage ($18.00 - $25.00).
- Flexible weekend shifts (Fri-Sun).
- Discounted rates for hotel stays.
- Opportunities for growth within the hospitality industry.
Responsibilities
- Manage the check-in and check-out processes efficiently and accurately using our Property Management System (PMS).
- Answer incoming phone calls and emails promptly, addressing guest inquiries regarding reservations, amenities, and local attractions.
- Provide exceptional customer service by assisting guests with luggage, directions, and concierge services.
- Handle cash transactions, credit card processing, and generate folios with precision.
- Maintain the cleanliness and professional appearance of the front desk area and lobby.
- Resolve guest complaints and issues in a calm, professional, and solution-oriented manner.
- Collaborate with housekeeping and maintenance teams to ensure room readiness and guest satisfaction.
Qualifications
- High school diploma or GED required; some college or hospitality certification is preferred.
- Previous experience in front desk operations or guest services is a plus, but we are willing to train enthusiastic candidates.
- Strong communication skills and a friendly, approachable demeanor.
- Ability to work weekends, holidays, and rotating shifts as required.
- Proficiency in Microsoft Office Suite and hotel reservation software.
- Must be able to stand for extended periods and lift moderate amounts of luggage (up to 25 lbs).