Job Description
Join our award-winning team at Grand Plaza Hotel and become the face of luxury hospitality! We're seeking charismatic Weekend Front Desk Agents to deliver exceptional guest experiences during high-demand Saturday/Sunday shifts. This is your opportunity to shine in Charlotte's vibrant hospitality scene while enjoying competitive pay and premium benefits. If you thrive in fast-paced environments and take pride in creating memorable stays, apply today!
Responsibilities
- Check in/out guests efficiently with warm professionalism and attention to detail
- Manage reservations, billing inquiries, and VIP requests with precision
- Resolve guest concerns promptly using our 5-star service protocols
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell premium amenities and dining experiences to enhance guest satisfaction
- Maintain accurate records in our property management system
- Serve as primary emergency contact during weekend shifts
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with Opera or similar property management systems
- Exceptional communication skills with multilingual abilities preferred
- Ability to work flexible weekend shifts (Fri-Sun) and holidays
- Valid NC Food Handler's Certificate (or willingness to obtain)
- Strong problem-solving skills under pressure
- Professional appearance and positive attitude
- Basic knowledge of Charlotte attractions and transportation