Job Description
We're seeking energetic Front Desk Agents to deliver exceptional guest experiences at our luxury Houston hotel. As the first point of contact, you'll create memorable stays while handling check-ins, reservations, and guest inquiries. This entry-level role offers paid training and clear career advancement paths within our hospitality group.
What We Offer:
- Competitive hourly pay + tips
- Comprehensive benefits package
- Free employee meals
- Hotel discounts worldwide
Responsibilities
- Efficiently check guests in/out using hotel management systems
- Manage reservations and room assignments
- Resolve guest inquiries and complaints with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards in appearance and service delivery
Qualifications
- High school diploma or equivalent
- Basic computer proficiency
- Strong communication and problem-solving skills
- Ability to work flexible shifts (nights/weekends)
- Customer service mindset with attention to detail
- Valid Texas driver's license preferred