Job Description
Join our award-winning hospitality team at Mountain View Hospitality Group in scenic Colorado Springs! We're seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences at our premium downtown property. This entry-level role offers comprehensive training, career growth opportunities, and a supportive team environment in Colorado's most vibrant tourism destination. Perfect for career-starters passionate about creating memorable stays!
Responsibilities
- Provide warm, professional check-in/check-out services for hotel guests
- Manage reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly with empathy and problem-solving skills
- Coordinate with housekeeping and maintenance teams for seamless operations
- Utilize property management systems (Opera/PMS) efficiently
- Upsell hotel amenities and local attractions to enhance guest experiences
- Maintain accurate records of guest communications and requests
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 0-2 years customer service or hospitality experience
- Exceptional verbal communication and interpersonal skills
- Basic computer proficiency with willingness to learn PMS systems
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexible availability including weekends and holidays
- Positive attitude with passion for exceeding guest expectations