Job Description
Join our award-winning Memphis hospitality team as an Entry-Level Front Desk Agent! We're seeking passionate individuals to create memorable guest experiences at our downtown location. Perfect for career starters, this role offers comprehensive training and growth opportunities in the luxury hospitality sector. Enjoy competitive benefits including health insurance, paid time off, and employee discounts.
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Handle guest inquiries and resolve concerns promptly with exceptional service
- Process payments and manage cash drawer operations securely
- Coordinate with housekeeping and maintenance teams for guest requests
- Utilize property management systems (Opera/PMS) for daily operations
- Upsell hotel amenities and services to enhance guest experience
- Maintain clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- Previous hospitality/customer service experience preferred
- Strong communication and interpersonal skills
- Ability to multitask in fast-paced environments
- Basic computer literacy and comfort with reservation systems
- Professional appearance and positive attitude
- Ability to work flexible shifts including nights/weekends
- Tennessee hospitality certification a plus