Job Description
Join our award-winning hospitality team at Grand Plaza Hotel & Suites in Wichita, Kansas! We're seeking energetic Front Desk Agents to deliver exceptional guest experiences with our exclusive weekly pay option. Enjoy competitive wages, flexible scheduling, and a vibrant work environment in the heart of Kansas' hospitality hub. As a key member of our guest services team, you'll be the first point of contact for our discerning travelers, ensuring seamless check-ins, personalized assistance, and memorable stays. Apply today and start earning weekly!
Responsibilities
- Manage guest check-in/check-out processes efficiently using PMS systems
- Handle guest inquiries, complaints, and requests with professionalism
- Process reservations, payments, and maintain accurate guest records
- Coordinate with housekeeping, maintenance, and valet departments
- Upsell hotel amenities and services to enhance guest experience
- Prepare daily reports and manage key inventory
- Maintain a clean, organized front desk area
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality/customer service experience preferred
- Proficiency in hotel management software (e.g., Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling abilities
- Strong attention to detail and organizational skills
- Positive attitude with commitment to guest satisfaction