Job Description
Join our award-winning team as an Entry-Level Front Desk Agent at Grand Hospitality Group's flagship property in downtown Raleigh! We're seeking energetic, customer-focused individuals to deliver exceptional guest experiences in a fast-paced luxury hotel environment. This role offers comprehensive training, career advancement opportunities, and a dynamic work culture. Enjoy competitive benefits including health insurance, paid time off, and employee discounts. Perfect for hospitality newcomers seeking to build their career in Raleigh's thriving tourism industry!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Respond to guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Uphold brand standards through exceptional customer service
- Handle emergency situations following established protocols
Qualifications
- High school diploma or equivalent (hospitality certification a plus)
- Basic computer proficiency and POS system experience
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Professional appearance and positive attitude
- Flexibility to work evenings, weekends, and holidays
- Valid driver's license and reliable transportation
- Previous customer service experience preferred