Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent! We're seeking enthusiastic hospitality professionals to deliver exceptional guest experiences at our premium downtown Los Angeles property. This entry-level role is your gateway to a thriving career in luxury hospitality with comprehensive training and growth opportunities.
As the first point of contact for our international clientele, you'll embody our brand's commitment to excellence while mastering reservation systems, guest relations, and concierge services. Enjoy competitive compensation, benefits, and a vibrant workplace culture in the heart of LA's hospitality district.
Responsibilities
- Manage check-in/check-out procedures with precision and efficiency
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell hotel amenities and special packages to enhance guest experience
- Operate property management systems (PMS) and reservation platforms
- Assist with luggage handling and guest transportation arrangements
Qualifications
- High school diploma or equivalent; hospitality degree preferred
- 1+ years customer service experience in hospitality or retail
- Proficiency with PMS systems (Opera, Fidelio, etc.)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends/holidays
- Valid driver's license and clean driving record (for airport runs)
- Basic knowledge of Los Angeles attractions and transportation
- Positive attitude and passion for exceeding guest expectations