Job Description
Welcome to Apex Professional Services, where we believe in fostering talent from within. We are currently seeking a friendly, organized, and motivated Front Desk Agent to join our vibrant team in Austin, TX. This is an excellent opportunity for individuals looking to launch a career in administrative support or hospitality.
As the face of our company, you will play a crucial role in creating a welcoming atmosphere for our clients and employees alike. We provide comprehensive training and mentorship, so no prior experience is required—just a great attitude and a willingness to learn.
Responsibilities
- Reception Duties: Greet and welcome visitors with a warm smile, ensuring they feel comfortable and attended to immediately.
- Phone Management: Answer incoming calls professionally, screen and route them appropriately, and take accurate messages.
- Mail & Packages: Sort, distribute, and log incoming mail and delivery packages for departments and staff.
- Office Maintenance: Maintain a clean, organized, and professional reception area at all times.
- Scheduling Support: Assist with scheduling meetings, booking conference rooms, and preparing necessary materials.
- Administrative Assistance: Perform general clerical tasks such as filing, data entry, and scanning documents.
- Customer Service: Address client inquiries and resolve minor issues promptly to ensure high satisfaction.
Qualifications
- Educational Background: High school diploma or GED required.
- Communication: Excellent verbal and written communication skills with a professional telephone manner.
- Technical Skills: Basic proficiency with Microsoft Office Suite (Word, Excel, Outlook) and computer navigation.
- Personality: A positive, outgoing demeanor and a genuine desire to help others succeed.
- Reliability: Ability to maintain a consistent work schedule and adhere to company policies.
- Problem Solving: Ability to think on your feet and handle unexpected situations with grace.
- Flexibility: Willingness to assist with various front-office tasks as needed.