Job Description
Welcome to The Grandview Hotel & Spa, where hospitality meets excellence. We are currently seeking a dynamic and welcoming Front Desk Agent to join our award-winning team in the heart of Boston. Whether you are an experienced professional looking for a new challenge or a motivated entry-level candidate eager to start a career in the luxury hospitality industry, we want to hear from you.
At The Grandview, we believe that our employees are our greatest asset. As a Front Desk Agent, you will be the first point of contact for our guests, setting the tone for a memorable stay. We offer comprehensive training programs, competitive benefits, and a supportive work environment that fosters growth and development.
Why Join Us?
- Competitive starting pay and performance bonuses.
- Full medical, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Employee dining and spa discounts.
- Clear path to management and leadership roles.
Responsibilities
- Greet and welcome guests upon arrival with a warm and professional demeanor.
- Manage the check-in and check-out processes efficiently using hotel PMS software.
- Answer incoming calls, manage email correspondence, and respond to guest inquiries in a timely manner.
- Handle guest complaints or issues with patience and resolve them to the guest's satisfaction.
- Process payments accurately and maintain proper cash handling procedures.
- Assist with concierge services, including restaurant reservations and local transportation.
- Maintain the cleanliness and organization of the front desk area and lobby.
Qualifications
- High school diploma or equivalent required; associate's degree in hospitality is a plus.
- Previous customer service experience is preferred but not required for entry-level candidates.
- Strong interpersonal and communication skills.
- Ability to work flexible shifts, including nights, weekends, and holidays.
- Proficiency in Microsoft Office Suite and hotel property management systems.
- Professional appearance and demeanor at all times.
- A positive attitude and a passion for helping others.