Job Description
Are you a people person looking to start a rewarding career in the hospitality industry?
We are seeking enthusiastic and professional Front Desk Agents to join our dynamic team in Los Angeles. As the face of our hotel, you will be responsible for creating memorable first impressions and ensuring our guests feel welcomed from the moment they arrive. This is an excellent opportunity for entry-level candidates looking to grow within the hotel management sector.
Why Join Us?
- Competitive hourly wage and performance-based bonuses.
- Comprehensive training program for all new hires.
- Health, dental, and vision insurance for full-time employees.
- Discounted stays at our partner properties worldwide.
- A supportive and modern work environment.
If you have a positive attitude and a passion for service, we want to meet you!
Responsibilities
- Greet and Welcome: Provide a warm and professional welcome to all guests upon arrival, checking them in efficiently.
- Guest Relations: Handle inquiries, resolve complaints, and provide information about local attractions, dining, and transportation.
- Reservation Management: Process bookings, modify reservations, and manage room availability using hotel management software.
- Check-Out: Ensure accurate billing, process payments, and provide a seamless departure experience for guests.
- Concierge Services: Assist with luggage handling, restaurant reservations, and other special requests to enhance the guest stay.
- Security & Safety: Monitor the front desk area, assist with key management, and report any maintenance issues or security concerns.
Qualifications
- Education: High school diploma or GED required; some college or hospitality training is a plus.
- Experience: Previous front desk or customer service experience is preferred but not required for entry-level applicants.
- Skills: Strong computer proficiency (MS Office) and experience with Property Management Systems (PMS) is a plus.
- Communication: Excellent verbal and written communication skills in English.
- Attitude: A friendly, approachable, and professional demeanor with a genuine desire to help others.
- Availability: Flexibility to work various shifts, including weekends, holidays, and evenings.